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Productive Conflict Management | |||||
Our past experiences play a critical role in how we view conflict. If its been hurtful, its threatening. Its easier to deny conflict exists, to deal with it apprehensively, or to avoid it at any cost. If its been hostile, conflict is a battleground where we try to defeat others in open struggles and confrontations, a win/lose orientation. If its been supportive and positive, we work through initially incompatible goals toward productive outcomes, seeing conflict as a way of developing better understanding, deeper relationships, and improved decision-making abilities. This workshop is based in structured, interactive exercises where participants use proven communication tools to transform negative or dysfunctional behaviors into powerful and productive patterns of communication. |
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Workshop includes short lectures, role-playing and case study activities, small group discussion and problem-solving exercises, video-tape analysis and supportive feedback, as well as, self-evaluation and skill assessment, and assessing the skills of others. All participants receive training manuals, a list of recommended reading material, and can be videotaped during and analyzed after structured conflict management exercises. Custom designing the workshop to address corporate and participant objectives is recommended. |
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Copyright ©2004 Nadine Pellegrino. All rights reserved. Nadine Pellegrino Executive Communications |